1. Why do we have a privacy policy?

Charleroi Métropole treats the protection of your privacy and personal data very seriously. We collect and process your personal data in compliance with the applicable legal provisions, specifically the [Belgian] law of 30 July 2018 on the protection of natural persons with regard to the processing of personal data, which entered into force 5 September 2018 (‘Loi vie privée’ [‘Privacy Law’]) and the European Regulation of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (‘Regulation’).

We would like to inform you about potential processing operations with respect to your personal data and your rights in this regard. By using our site, you explicitly consent to the collection and processing of your personal data by Charleroi Métropole in the way described in this document.

We reserve the right to make amendments to our privacy policy at any time. Any significant amendment shall be clearly communicated on our website. Nevertheless, we advise that you consult this document regularly.

2. Who processes your personal data?

Nathalie Czerniatynski is responsible for the website.

Contact information:

• IGRETEC – société coopérative à responsabilité limitée
• Boulevard Mayence, 1
• 6000 Charleroi
• Belgique
• Company Number (BE-VAT): 0 201 741 786
• E-mail : igretec@igretec.com
• Téléphone : +32 (0)71 202 811

3. What personal data is collected?

The processing of your personal data is restricted to what is strictly necessary for the purposes intended by Charleroi Métropole. The categories of data affected by the processing are listed below.

• Identification data
• Data concerning employment and role

4. What are the purposes?

Charleroi Métropole collects your personal data with the sole aim of giving you an optimum, personalised and fully secure user experience on the site. More of your personal data may be collected if you use our site more.

Processing your personal data is therefore vital for the site to work properly and for providing our services. Charleroi Métropole is committed to processing your personal data exclusively for the following purposes:

• Offering the user a general but also personalised service, including sending useful information, newsletters, providing support and following up complaints.
• Improving and customising our services and products

By visiting our site, certain data is collected for statistical purposes. This data allows us to optimise your user experience. This includes your IP address, geographical area, time and date of your visit and the pages visited. By visiting our site, you explicitly agree to the collection of this data for statistical purposes.

You control the data that you communicate to us. If the data is incomplete or inaccurate, Charleroi Métropole reserves the right to interrupt or suspend certain operations, temporarily or permanently.

Your personal data is intended to be used exclusively for internal purposes. Therefore, your personal data will not be sold, given or passed on to third parties without your prior consent. Charleroi Métropole has taken all possible technical and organisational measures to prevent a data breach.

5. We also use cookies!

When you visit our site, cookies can be placed on the hard disk of your computer. We use cookies to provide our regular visitors with an optimum user experience.

For more information on how we use cookies, please read our Cookies policy

If you visit our site, we advise you to activate your cookies. However, you are free to deactivate cookies via your browser’s settings, if you wish. For more details, please refer to our Cookies policy.

6. What are my rights?

1. 6.1. Guarantee of fair and lawful processing

   Your personal data is always processed in compliance with the legitimate purposes set out in Point 4. It is collected and processed adequately, pertinently and not excessively, and is not stored for longer than what is necessary for the intended purposes.

   All technical and security measures have been taken to limit risks of illegal or unauthorised access to or processing of your personal data. In the event of an intrusion into its IT systems, Charleroi Métropole will immediately take all measures necessary to reduce damage to a minimum.

2. 6.2. Right of access

   Si vous êtes en mesure de prouver votre identité, vous avez le droit d’obtenir des informations sur le traitement de vos données. Ainsi vous avez le droit de connaître les finalités du traitement, les catégories de données concernées, les catégories de destinataires auxquels les données sont transmises, les critères utilisés pour déterminer la durée de conservation des données, et les droits que vous pouvez exercer sur vos données.

3. 6.3. Right of rectification

   Inaccurate or incomplete personal data can be rectified. In the first instance, it is incumbent on the user to effect the necessary changes him or herself in his or her ‘user account’ but you can also send us a written request.

4. 6.4. Right of erasure (or “right to be forgotten”)

   You also have the right to obtain the erasure of your personal data in the following cases:

   • Your personal data is no longer required with regard to the purposes;
   • You withdraw your consent to the processing and there are no other lawful grounds for the processing;
   • You have legitimately exercised your right of objection;
   • Your data was the subject of illegal processing;
   • Your data must be erased in order to meet a legal obligation.

   Charleroi Métropole decides whether the criteria above exist.

5. 6.5. Right of restriction of processing

   In certain cases, you have the right to request restriction of the processing of your personal data, in particular in the case of disputing the accuracy of the data, if your data has been processed illegally, if the data is required in the context of legal proceedings or for the time required by Charleroi Métropole to verify that you can legitimately exercise your right of erasure.

6. 6.6. Right of objection

   You also have the right to object to the processing of your personal data at any time. Greater Charleroi will cease processing your personal data unless it can demonstrate that there are compelling legitimate reasons for the processing which take precedence over your right of objection.

7. 6.7. Right of data portability

   You have the right to obtain all of the personal data that you have provided to us in a structured, commonly-used and machine-readable format. At your request, this data can be transmitted to another controller unless this is technically impossible.

8. 6.8. Right of withdrawal of consent

   You may withdraw your consent to the processing of your personal data at any time. Withdrawing your consent does not affect the validity of the processing operations carried out prior to the consent being withdrawn.

7. How do I exercise my rights?

To exercise your rights, you must send us a request via registered letter to:

1. IGRETEC
2. Nathalie Czerniatynski
3. Boulevard Mayence, 1
4. 6000 Charleroi
5. Belgium

or by e-mail to info@charleroimetropole.be. We will respond as quickly as possible and one (1) month after receiving the request at the latest.

8. Option of lodging a complaint

If you are not happy with the processing of your personal data by Greater Charleroi, you have the right to lodge a complaint with the Commission pour la Protection de la Vie Privée [Belgian Privacy Commission] which will become the Autorité de Protection des Données [Belgian Data Protection Authority] from 25 May 2018 (https://www.privacycommission.be/).